Weekday hours: 9:00AM - 6:00PM EST (Evenings: By Appointment Only) Weekend Hours: 10:00AM - 4:00 PM EST

F.A.Q.

  1. What is the currency listed on the website?
    All products are listed in USD (U.S Dollars). Even the domain name is Canadian we have customer base worldwide and have decided to make US currency as the standard.
  2. What is the payment method for S7 and other CPID based devices?
    For All S8 / S8 Plus / S7 / S7 Edge / S7 Active and various (CPID based devices) we will only be taking FRIENDS & FAMILY PAYMENT (over paypal) or for Canadian customers EMAIL MONEY TRANSFER (no exceptions). If there are insecurities regarding sending a payment, please walk-in to our physical location and we can repair your device. This is implemented to minimize paypal fraudulent claims.
  3. How does it work? How do you do remote unlocking?
    We provide remote unlocks and imei repair using Team viewer. What does remote repair mean? Remote repair is a state-of-the-art method which allows our technician to service you device using a computer. With our remote service we are able to repair your cellular device without having you to visit any phone shop. We provide repairs remotely by connecting to your computer via team viewer (windows based PC required) at home or office. Using your computer as a bridge we can remotely repair your device within minutes.
  4. When will my order be completed?
    Once the order is placed please visit the web chat and we can provide an estimated time frame. Most orders are completed within an hour of the purchase.
  5. What should I do after I have placed the order?
    Once you place the order, you will get a confirmation email with an order number and details of the order. Please take the order number and go to web Chat to proceed further with how to get your order completed.
  6. Will I be refunded if the service does not work?
    100% if the service is not completed we will refund you the original amount. However, in most cases a video proof is required for service failure.
  7. What are your hours of OPERATION?
    We operate from MON – FRI (9 A.M to 6 P.M) and after 6pm it’s based on appointments and availability of technicians. On Weekends SAT & SUN (10.AM to 4 P.M) only and in evening by appointment only. We reserve the right to change hours of operation based on the business need.

How to connect or make the remote connection?

Please click HERE to download the USB RE DIRECTOR client edition and run it on your Windows.

Once the program is launched on a Windows based device please press next.

Then, it will ask you to put an address in the field to connect. Please put the following address for connection: usb.imeirepair.ca and press next.

After the connection has been made the program will show its on Step 1 – Plug your USB DEVICE – please plug the device via USB which requires the repair.

Now connect your device to the USB cable and it will PROMPT to STEP 2 – Waiting for technician to start servicing. When you are on stage 2, now we will start working with your device.

While the device is being services it will be on STEP3 – Please do not disconnected or reboot the device as the technician is working on your device currently.

Once the service is completed it will be on STEP 4 – Servicing of your device has been finished.