

Once you have placed your order, please proceed to the web chat.
One of our customer service reps will advise you regarding your order and the start time.
In order to connect remotely please proceed with the following instructions:
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No. 1
Please CLICK HERE to download the USB RE-DIRECTOR client edition and run it on your Windows.
Secondary link to download USB Re-Director client is HERE. -
No. 2
Once the program is launched
please press "NEXT". -
No. 3
It will ask you to enter technician address.
Please copy and paste the following address for connection: USB.IMEIREPAIR.CA and press "NEXT" -
No. 4
After the connection has been made you will see Step 1 - Plug your USB DEVICE - please plug your phone now. Unless your phone is plugged with the cable, we are unable to work on your device.
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No. 5
Once you plug your device with USB cable, it will PROMPT to STEP 2 - Waiting for technician to start servicing
At this step, we start working on your device. -
No. 6
While we are working on your device, it will be on STEP 3 - Please do not disconnect or reboot the device as the technician is working on your device currently.
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No. 7
Once the service is completed it will be on STEP 4 - Servicing of your device has been finished. Congratulations!